It is not possible to carry out returns of Ecospheres. These are systems that are produced to order and also contain live animals inside, which is why returns cannot be accepted under any circumstances. Contrary to what happens with the sale of living beings on a regular basis, the product does have a replacement guarantee that consists of replacing the product (the money is not refunded) in case there have been problems with viability of the ecosystem and does not stay alive.
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Following our total quality policy, in a short time, we will contact you to give you a solution or answer to your request.